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The answer is: Hundreds per month.

The question: How many technical questions from our customers do we answer each month?

At mindSHIFT, Account Managers are responsible for managing the business relationships with our customers. In any given month they answer hundreds of questions…everything ranging from “How do I print two-sided reports?” to “How do I access my folder in the cloud?”

As with any relationship, trust and confidence are vital to success. Our Account Managers are eager to help build that trust by answering a broad range of questions about technology and our services.

The primary functions of a mindSHIFT Account Manager
Ways to maximize the value gained from your dedicated Account Manager
 

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SPEAKER

JAY WELLS

Vice President, Customer Advocacy
mindSHIFT, a Ricoh Company
 
Jay Wells is responsible for customer relationship management at mindSHIFT Technologies. At mindSHIFT he has held several roles including Vice President, Network Operations. Prior to mindSHIFT, Jay held various sales and marketing positions at companies in the technology industry.  He earned an M.B.A. from UNC’s Kenan-Flagler Business School.
The top 5 most frequent questions asked by our customers
 

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